Privacy policy
How we handle your personal information under POPIA.
Last updated: 12 October 2026
Bartletts Incorporated ("we", "us") respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Responsible party and Information Officer
Bartletts Incorporated, Bordeaux, Randburg, Johannesburg, 2194. Information Officer: Julian Bartlett. Email: law@bartletts.co.za. Telephone: 083 444 2853.
Information we collect
- Enquiries: the name, email address, phone number and message you send through our contact form or by email.
- Clients: information needed to act for you, including identity and verification documents required by the Financial Intelligence Centre Act, tax numbers, marital status and property details.
- Website usage: anonymous usage statistics collected through Google Analytics using cookies, such as pages visited, approximate location and device type.
How we use it
We use personal information to respond to enquiries, provide legal services, comply with our legal and regulatory obligations (including FICA and Deeds Office requirements), and understand how our website is used so that we can improve it. We do not sell personal information.
Sharing
We share information only as needed to carry out your instructions or comply with the law, for example with the Deeds Office, SARS, the Master of the High Court, municipalities, banks and their attorneys, correspondent conveyancers, and service providers who host our email and website forms (including Web3Forms, which delivers contact form messages to us). Some service providers may process information outside South Africa, subject to appropriate safeguards.
Cookies and analytics
This website uses Google Analytics cookies to measure traffic. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on.
Retention and security
We keep personal information only as long as needed for the purpose collected or as required by law, including record-keeping obligations applicable to attorneys and under FICA. We take reasonable technical and organisational measures to protect it.
Your rights
You may ask to access, correct or delete your personal information, or object to its processing, by contacting our Information Officer. You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.